{"id":1148,"date":"2018-12-17T07:06:06","date_gmt":"2018-12-17T07:06:06","guid":{"rendered":"https:\/\/lustria.g5plus.net\/main\/?page_id=1148"},"modified":"2026-04-04T22:20:21","modified_gmt":"2026-04-04T22:20:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/876box.com\/pt\/faq\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">\t\t<div class=\"vc_row wpb_row vc_row-fluid\">\n                                        <div class=\"gf-row-inner gf-container container\">\n                        <div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\n    .faq-master {\n        font-family: 'Poppins', 'Inter', -apple-system, sans-serif;\n        background-color: #fff; \/* White *\/\n        color: #373f26; \/* Dark Olive *\/\n        padding: 40px 20px;\n    }\n\n    .faq-max {\n        max-width: 1000px;\n        margin: 0 auto;\n    }\n\n    .faq-header {\n        text-align: center;\n        margin-bottom: 4rem;\n    }\n\n    .faq-header h1 {\n        font-size: clamp(32px, 6vw, 64px);\n        font-weight: 900;\n        color: #2c331c; \/* Deep Olive *\/\n        letter-spacing: -2.5px;\n        text-transform: uppercase;\n        line-height: 1;\n        margin-bottom: 1.5rem;\n    }\n\n    .faq-header p {\n        font-size: 1.1rem;\n        color: #373f26;\n        max-width: 580px;\n        margin: 0 auto;\n        line-height: 1.6;\n    }\n\n    .faq-section {\n        margin-bottom: 3rem;\n    }\n\n    .faq-section-label {\n        display: inline-flex;\n        align-items: center;\n        gap: 8px;\n        font-weight: 800;\n        font-size: 12px;\n        color: #2c331c;\n        background: #F1E9DF;\n        border: 1px solid rgba(201, 162, 39, 0.3);\n        padding: 8px 16px;\n        border-radius: 999px;\n        text-transform: uppercase;\n        letter-spacing: 1px;\n        margin-bottom: 1.5rem;\n    }\n\n    .faq-card {\n        background: #fff;\n        border: 1px solid rgba(123, 158, 107, 0.15);\n        border-radius: 24px;\n        margin-bottom: 16px;\n        overflow: hidden;\n        transition: all 0.3s ease;\n    }\n\n    .faq-card:hover {\n        border-color: #c9a227;\n    }\n\n    .faq-trigger {\n        width: 100%;\n        padding: 24px 32px;\n        background: none;\n        border: none;\n        display: flex;\n        justify-content: space-between;\n        align-items: center;\n        cursor: pointer;\n        text-align: left;\n    }\n\n    .faq-trigger h4 {\n        margin: 0;\n        font-size: 1.1rem;\n        font-weight: 800;\n        color: #2c331c;\n        letter-spacing: -0.5px;\n    }\n\n    .faq-icon {\n        width: 24px;\n        height: 24px;\n        flex-shrink: 0;\n        position: relative;\n        transition: transform 0.3s ease;\n    }\n\n    .faq-icon::before, .faq-icon::after {\n        content: '';\n        position: absolute;\n        background: #c9a227;\n        top: 50%;\n        left: 50%;\n        transform: translate(-50%, -50%);\n    }\n\n    .faq-icon::before { width: 12px; height: 2px; }\n    .faq-icon::after { width: 2px; height: 12px; transition: opacity 0.3s; }\n\n    .faq-card.active .faq-icon { transform: rotate(90deg); }\n    .faq-card.active .faq-icon::after { opacity: 0; }\n\n    .faq-content {\n        max-height: 0;\n        overflow: hidden;\n        transition: all 0.35s ease;\n        padding: 0 32px;\n    }\n\n    .faq-card.active .faq-content {\n        max-height: 800px;\n        padding-bottom: 32px;\n    }\n\n    .faq-content p {\n        margin: 0 0 0.75rem;\n        color: #373f26;\n        line-height: 1.7;\n        font-size: 1rem;\n    }\n\n    .faq-content p:last-child {\n        margin-bottom: 0;\n    }\n\n    .faq-content ul {\n        margin: 0.5rem 0 0.75rem 1.2rem;\n        padding: 0;\n        color: #373f26;\n        line-height: 1.7;\n        font-size: 1rem;\n    }\n\n    .faq-content ul li {\n        margin-bottom: 0.3rem;\n    }\n\n    .faq-footer {\n        background: #F1E9DF; \/* Cream instead of dark olive *\/\n        border: 1px solid rgba(201, 162, 39, 0.2);\n        border-radius: 20px;\n        padding: 2.5rem 2rem;\n        text-align: center;\n        color: #2c331c; 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box-shadow: 0 0 0 0 rgba(255, 213, 107, 0.7); }\n        70% { transform: scale(1); box-shadow: 0 0 0 10px rgba(255, 213, 107, 0); }\n        100% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(255, 213, 107, 0); }\n    }\n\n    @media (max-width: 768px) {\n        .faq-header h1 { font-size: 2.5rem; }\n        .faq-trigger { padding: 20px; }\n        .faq-content { padding: 0 20px; }\n        .faq-card.active .faq-content { padding-bottom: 20px; }\n    }\n<\/style>\n\n<div class=\"faq-master\">\n    <div class=\"faq-max\">\n\n        <header class=\"faq-header\">\n            <div class=\"faq-status\">\n                <span class=\"faq-status-dot\"><\/span>\n                Support Desk Live\n            <\/div>\n            <h1>How can we help?<\/h1>\n            <p>Everything you need to know about 876BOX and authentic Jamaican flavours shipped direct from Jamaica.<\/p>\n        <\/header>\n\n        <!-- SECTION 1: Service & Boxes -->\n        <div class=\"faq-section\">\n            <div class=\"faq-section-label\">01. Service &amp; Boxes<\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>What is 876BOX?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>876BOX delivers authentic Jamaican products directly from Jamaica to UK and EU customers. Every box is personally sourced, curated, and packed in Jamaica \u2014 not from a UK warehouse. You get the real thing, not supermarket substitutes.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>What is the Monthly Surprise Box?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Our flagship subscription box. Each month you receive 5 core essentials plus 2\u20134 surprise items and 1 free gift \u2014 all authentic Jamaican products you can't easily find in the UK. The core items stay consistent, but the surprises rotate monthly.<\/p>\n                    <p>This is a recurring subscription that continues monthly until you cancel.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>What is Build Your Own Box (BYOB)?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Build Your Own Box lets you hand-pick every item based on a token allocation system \u2014 Mini, Classic, or Elite tiers. Simply browse and select until your token budget is filled.<\/p>\n                    <p>BYOB is available as a one-time purchase or as a subscription with a 5% discount from the second box onwards.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Can I get ackee on its own?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Ackee is only available as part of our Monthly Surprise Box and certain gift boxes, as it's one of our core staple items. It's not sold separately or available in Build Your Own Box.<\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n        <!-- SECTION 2: Shipping & Delivery -->\n        <div class=\"faq-section\">\n            <div class=\"faq-section-label\">02. Shipping &amp; Delivery<\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Where do my products come from?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Every product is sourced and shipped directly from Jamaica. We personally select, pack, and dispatch each box using registered airmail with full tracking. There are no middlemen, no UK warehouses, no repackaging \u2014 just authentic Jamaican goods straight from the source.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>How long does delivery take?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Delivery typically takes <strong>7\u201310 days<\/strong> from dispatch to UK and EU addresses. All boxes are sent via registered airmail with full tracking.<\/p>\n                    <p>You'll receive a tracking number by email once your box has been dispatched.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Are there customs fees or hidden charges?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>No. The price you see is the price you pay \u2014 tracked delivery is included. There are no hidden customs fees or surprise costs.<\/p>\n                    <p>If you experience any unexpected charges, email us immediately at <strong>info@876box.com<\/strong> and we'll investigate.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>What if an item arrives damaged?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>We take great care packing every box, but if anything arrives damaged, take a clear photo and email us at <strong>info@876box.com<\/strong> within 48 hours of delivery. We'll arrange a replacement or account credit promptly.<\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n        <!-- SECTION 3: Subscriptions & Changes -->\n        <div class=\"faq-section\">\n            <div class=\"faq-section-label\">03. Subscriptions &amp; Changes<\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Can I change what's in my BYOB subscription box?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Yes. Log in to your account and go to <strong>My Account \u2192 My Custom Box<\/strong> to update your selection before each billing cycle.<\/p>\n                    <p>Changes must be submitted <strong>at least 5 days before your next billing date<\/strong>. Changes requested after the cutoff take effect the following month.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Can I pause my subscription?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Yes. Surprise Box subscriptions can be paused through your account dashboard at <strong>My Account \u2192 Subscriptions<\/strong>. You can pause for up to 2 months at a time, maximum twice per year.<\/p>\n                    <p><strong>Note:<\/strong> BYOB subscriptions cannot be paused \u2014 cancellation only.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Como posso cancelar minha assinatura?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>To cancel, email us at <strong>info@876box.com<\/strong> with your name and order details.<\/p>\n                    <p>Cancellations must be made <strong>more than 5 days before your next billing date<\/strong>. If you cancel within 5 days of billing, you'll be charged for that month and cancellation takes effect the following month.<\/p>\n                    <p><strong>BYOB subscriptions:<\/strong> If you cancel your BYOB subscription, there's a 3-month cooling-off period before you can resubscribe at the discounted rate. You can still order one-time BYOB boxes during this period at full price.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>What is your refund policy?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>As our products are perishable food items sourced and packed to order in Jamaica, we cannot accept returns or offer refunds on boxes that have already been dispatched.<\/p>\n                    <p>However, we will always make it right if something goes wrong:<\/p>\n                    <ul>\n                        <li><strong>Itens danificados:<\/strong> Photo within 48 hours to info@876box.com \u2014 we'll replace or credit<\/li>\n                        <li><strong>Wrong items sent:<\/strong> Contact us and we'll resolve it<\/li>\n                        <li><strong>Non-delivery:<\/strong> If your tracked box doesn't arrive, we'll investigate and replace<\/li>\n                        <li><strong>Billing errors:<\/strong> Contact us and we'll correct immediately<\/li>\n                    <\/ul>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n        <!-- SECTION 4: Products & Availability -->\n        <div class=\"faq-section\">\n            <div class=\"faq-section-label\">04. Products &amp; Availability<\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Why can't I find certain products on your site?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Availability depends on what we can source in Jamaica at the time. Some products have limited stock or are seasonal. If a product you're looking for isn't currently listed, email us at <strong>info@876box.com<\/strong> and we'll check if we can source it for you.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Do you guarantee fresh products?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Yes. Every product has a minimum 6-month shelf life on arrival. We source directly from trusted Jamaican suppliers and personally check quality before packing.<\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n        <!-- SECTION 5: Account & Billing -->\n        <div class=\"faq-section\">\n            <div class=\"faq-section-label\">05. Account &amp; Billing<\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>How does billing work for subscriptions?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Subscriptions are billed monthly on the same date you signed up. For example, if you subscribe on the 15th, you'll be billed on the 15th of each month.<\/p>\n                    <p><strong>BYOB subscriptions:<\/strong> You get 5% off from the second box onwards (first box is full price).<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>Can I update my payment method?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>Yes. Log in to your account and go to <strong>My Account \u2192 Payment Methods<\/strong> to update your card details.<\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-card\">\n                <button class=\"faq-trigger\">\n                    <h4>What happens if my payment fails?<\/h4>\n                    <span class=\"faq-icon\"><\/span>\n                <\/button>\n                <div class=\"faq-content\">\n                    <p>If a payment fails, we'll notify you by email and attempt to process it again. After 2 failed attempts, your subscription will be suspended until payment is updated.<\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n        <!-- Footer CTA -->\n        <footer class=\"faq-footer\">\n            <h3>Still got questions?<\/h3>\n            <p>Our team is ready to help you get your island fix.<\/p>\n            <a href=\"mailto:info@876box.com\" class=\"faq-btn\">Email Us<\/a>\n            <a href=\"https:\/\/wa.me\/18768659465\" class=\"faq-btn\">WhatsApp Us<\/a>\n            <p style=\"margin-top: 16px; font-size: 0.85rem; opacity: 0.8;\">info@876box.com | WhatsApp: +1 876 865 9465<\/p>\n        <\/footer>\n\n    <\/div>\n<\/div>\n\n<script>\n    document.querySelectorAll('.faq-trigger').forEach(trigger => {\n        trigger.addEventListener('click', () => {\n            const card = trigger.parentElement;\n            const isActive = card.classList.contains('active');\n            document.querySelectorAll('.faq-card').forEach(c => c.classList.remove('active'));\n            if (!isActive) card.classList.add('active');\n        });\n    });\n<\/script>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"footnotes":""},"class_list":["post-1148","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/pages\/1148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/comments?post=1148"}],"version-history":[{"count":10,"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/pages\/1148\/revisions"}],"predecessor-version":[{"id":10021883,"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/pages\/1148\/revisions\/10021883"}],"wp:attachment":[{"href":"https:\/\/876box.com\/pt\/wp-json\/wp\/v2\/media?parent=1148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}