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876BOX delivers authentic Jamaican products directly from Jamaica to UK and EU customers. Every box is personally sourced, curated, and packed in Jamaica — not from a UK warehouse. You get the real thing, not supermarket substitutes.

Our flagship subscription box. Each month you receive 5 core essentials plus 2–4 surprise items and 1 free gift — all authentic Jamaican products you can't easily find in the UK. The core items stay consistent, but the surprises rotate monthly.

This is a recurring subscription that continues monthly until you cancel.

Build Your Own Box lets you hand-pick every item based on a token allocation system — Mini, Classic, or Elite tiers. Simply browse and select until your token budget is filled.

BYOB is available as a one-time purchase or as a subscription with a 5% discount from the second box onwards.

Ackee is only available as part of our Monthly Surprise Box and certain gift boxes, as it's one of our core staple items. It's not sold separately or available in Build Your Own Box.

Every product is sourced and shipped directly from Jamaica. We personally select, pack, and dispatch each box using registered airmail with full tracking. There are no middlemen, no UK warehouses, no repackaging — just authentic Jamaican goods straight from the source.

Delivery typically takes 7–10 days from dispatch to UK and EU addresses. All boxes are sent via registered airmail with full tracking.

You'll receive a tracking number by email once your box has been dispatched.

No. The price you see is the price you pay — tracked delivery is included. There are no hidden customs fees or surprise costs.

If you experience any unexpected charges, email us immediately at información@876box.com and we'll investigate.

We take great care packing every box, but if anything arrives damaged, take a clear photo and email us at información@876box.com within 48 hours of delivery. We'll arrange a replacement or account credit promptly.

Yes. Log in to your account and go to My Account → My Custom Box to update your selection before each billing cycle.

Changes must be submitted at least 5 days before your next billing date. Changes requested after the cutoff take effect the following month.

Yes. Surprise Box subscriptions can be paused through your account dashboard at My Account → Subscriptions. You can pause for up to 2 months at a time, maximum twice per year.

Note: BYOB subscriptions cannot be paused — cancellation only.

To cancel, email us at información@876box.com with your name and order details.

Cancellations must be made more than 5 days before your next billing date. If you cancel within 5 days of billing, you'll be charged for that month and cancellation takes effect the following month.

BYOB subscriptions: If you cancel your BYOB subscription, there's a 3-month cooling-off period before you can resubscribe at the discounted rate. You can still order one-time BYOB boxes during this period at full price.

As our products are perishable food items sourced and packed to order in Jamaica, we cannot accept returns or offer refunds on boxes that have already been dispatched.

However, we will always make it right if something goes wrong:

• Artículos dañados: Photo within 48 hours to info@876box.com — we'll replace or credit
• Wrong items sent: Contact us and we'll resolve it
• Non-delivery: If your tracked box doesn't arrive, we'll investigate and replace
• Billing errors: Contact us and we'll correct immediately

Availability depends on what we can source in Jamaica at the time. Some products have limited stock or are seasonal. If a product you're looking for isn't currently listed, email us at información@876box.com and we'll check if we can source it for you.

Yes. Every product has a minimum 6-month shelf life on arrival. We source directly from trusted Jamaican suppliers and personally check quality before packing.

Subscriptions are billed monthly on the same date you signed up. For example, if you subscribe on the 15th, you'll be billed on the 15th of each month.

BYOB subscriptions: You get 5% off from the second box onwards (first box is full price).

Yes. Log in to your account and go to My Account → Payment Methods to update your card details.

If a payment fails, we'll notify you by email and attempt to process it again. After 2 failed attempts, your subscription will be suspended until payment is updated.